Beds Online Store Warranty
3-Year Warranty Guide for Beds and Mattresses – Beds Online Store
This warranty guide covers your bed and mattress, providing peace of mind that your purchase is protected for a period of three years from the date of purchase. It details the coverage, claims process, and conditions that apply to the product.
Please read through this guide to understand what is covered under your warranty and how to properly maintain your product to ensure it remains under warranty.
1. Coverage Period
· Warranty Duration: The warranty covers defects for (3) years from the date of purchase. The warranty period begins on the day of the original purchase and applies only to the original purchaser. This is automatically activated on the date of your purchase
2. What’s Covered
The warranty covers manufacturing defects in both the bed frames and mattress, including:
- Mattress:
- Defects in the mattress structure.
- Any material or craftsmanship defects that significantly affect the performance or comfort of the mattress.
- Impressions or indentations deeper than 3 inches, not caused by improper use or placement.
- Bed Frame:
- Structural defects, such as damaged supports.
- Issues with the frame that affect its functionality.
Note: Any issues arising from incorrect usage, improper maintenance, or accidents are not covered by this warranty.
3. What’s Not Covered
The warranty does not cover the following:
- Normal Wear and Tear: Minor imperfections, sagging, or wear that occur from normal use, such as slight mattress depressions or softening.
- Damage from Misuse: Damage caused by improper handling, transportation, or assembly, or if the bed or mattress is used in a way not recommended by the manufacturer (e.g. placing a mattress on an inappropriate foundation or support).
- Accidental Damage: Any damage caused by external forces, including stains, burns, tears, or water damage.
- Improper Maintenance: Failure to follow the manufacturer's care instructions, including using a mattress protector, rotating the mattress, or providing adequate support for the bed.
- Commercial Use: Warranty coverage is only applicable for personal, residential use and does not extend to commercial use, such as in hotels or rental properties.
Claims Process
To make a warranty claim, please follow these steps:
- Contact Customer Service:
- Reach out to our customer service team within the warranty period and provide your order number, proof of purchase and a detailed description of the defect.
- Resolution:
- If the claim is approved, the manufacturer will repair or replace the defective product at no cost to you. If a replacement is necessary, the manufacturer will replace it with a similar product, which may not be the exact model but will be of equal value and quality.
- We will always try our best to come to resolution
Care Instructions
Proper care and maintenance of your bed and mattress are essential for preserving their condition. Follow these simple guidelines to keep your product in optimal condition:
- Mattress Care:
- Rotate the mattress every 3-6 months to ensure even wear and prevent sagging.
- Use a mattress protector to avoid stains, spills, and excessive wear.
- Ensure the mattress is placed on a flat, supportive surface (e.g., slatted base or box spring).
- Bed Frame Care:
- Regularly check for loose screws or bolts and tighten them to ensure the frame remains sturdy.
- Ensure that the bed frame is placed on a level surface to prevent any uneven stress on the structure.
- Do not exceed the weight capacity specified by the manufacturer for the bed frame.
Contact Information
- Customer Service: [0203 0111 448]
- Email: [info@bedsonlinestore.co.uk]
- Website: [www.bedsonlinestore.co.uk]
This 3-Year Warranty Guide is designed to ensure that your bed and mattress remain in excellent condition and that any manufacturing defects are addressed promptly. Always maintain your product according to the manufacturer’s instructions to enjoy the full benefits of your warranty coverage.