bedsonlinestore.co.uk – Complaints Handling Procedure
At bedsonlinestore.co.uk, we pride ourselves on delivering high-quality products and excellent customer service. However, we understand that sometimes things may not go as expected. If you have any concerns or are dissatisfied with any aspect of our service, please let us know so we can put things right as quickly as possible.
1. How to Make a Complaint
If you wish to raise a complaint, you can contact us using one of the following methods:
- Email: info@bedsonlinestore.co.uk
- Phone: Call our customer support team at 0203 0111 448
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Post: You may write to us at:
Complaints Department
bedsonlinestore.co.uk
info@bedsonlinestore.co.uk
2. Acknowledgment of Complaints
- We aim to acknowledge all complaints within three working days.
- Simple issues may be resolved immediately.
- If the complaint requires further investigation, you will receive an initial response within 48 hours.
3. Our Resolution Process
- We strive to provide a full resolution within 10 working days.
- If further time is needed, we will keep you updated on the progress and expected timescales.
4. Escalating Your Complaint
If you are not satisfied with the outcome, you can escalate your complaint by:
- Emailing a senior team member or Director at: info@bedsonlinestore.co.uk fao director
- Alternatively, you may contact Trading Standards or refer the matter to an external dispute resolution body, such as the Furniture & Home Improvement Ombudsman (if applicable).
5. Further Assistance
If the complaint remains unresolved, you may contact:
bedsonlinestore.co.uk
Website: bedsonlinestore.co.uk
- Phone: 0203 0111 448
- Email: info@bedsonlinestore.co.uk
- Address: Providence Mills, Syke Lane, WF12 8HT
We take every complaint seriously and are committed to resolving all issues in a fair, respectful, and timely manner.
Finance-Related Complaints
If your complaint relates to a financial service or product (e.g., a finance agreement), and you are not satisfied with our final response, or if eight weeks have passed without a resolution, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
You can contact the FOS at:
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567 or 0300 123 9123
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
This service is free, and the Ombudsman is independent.